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Code of Practice and Complaints


Steadfast Distribution Services Pte Ltd subscribes to the Singapore Insurance Brokers'  Association's Code of Practice.

The Code of Practice demonstrates the Singaporean insurance broking industry's professional commitment to its clients. The Code applies to the relationship between Insurance Brokers and their clients. It describes key service standards that clients can expect from brokers, as well as an overview of the complaints and disputes handling process. The Code has been specifically developed by the Singapore Insurance Brokers’ Association (SIBA) to be a user-friendly and helpful tool for both insurance brokers and their clients.

The objective of the Code is to build upon the professional competence in the insurance broking profession, increase consumer confidence in insurance brokers and increase knowledge of the important role they play. The service standards outlined in the Code are also aimed at safeguarding self-regulation of the broking industry.

Steadfast supports and encourages adoption of the Code by all Steadfast Network Brokers.

Click here to view a copy of the Code.


Please contact us if you have any complaints about Steadfast Distribution Services Pte Ltd services:

Derek Teo
Complaints Officer
Steadfast Distribution Services Pte Ltd
160 Robinson Rd #17-09, SBF Centre
Singapore 068914
Ph: 6282 8809